Booking Conditions

General conditions

Dear customers,

the contract for the reservation of tourism accommodation is subject to the following contractual conditions. You hereby confirm that you know, understand and accept them:

This website is owned and managed by monnaber.com, in Campanet (Mallorca) the Spanish trading company Monnaber Nou S.A. based in Predio de Monnaber S / n in Campanet (Mallorca).

In order to conclude a contract, the user must be of legal age and have the necessary legal capacity to conclude a contract for the services offered on this website.

The user is responsible for the accuracy of the data that he enters when registering as a customer. monnaber.com is not responsible for the possible consequences of entering incorrect or incorrect data.

Applicable legal regulation and acceptance of the General Conditions.

These General Conditions are subject to the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, modified by Law 3/2014, of March 27.

These General Conditions will be incorporated into all contracts whose purpose is the services contained in monnaber.com and bind the parties, with the particular conditions agreed in the contract or recorded in the service documentation provided simultaneously with the contract signing.

Organization/ Place of jurisdiction and applicable law.

Monnaber Nou s.a., with CIF A-07656267, with address at Finca Monnaber nou sn, C.P. 07310 Campanet-Baleares, License Title HR-001 and by S´hort de Monnaber., CIF B-37064169, residing in Monnaber nou sn farm, C.P. 07310 Campanet-Islas Baleares – License Title AG-229. hereinafter monnaber.com, is the informative document to which they are incorporated.

The contracting parties expressly and voluntarily submit to the jurisdiction and courts of Palma de Mallorca (Balearic Islands-Spain) to resolve conflicts that arise from the interpretation and application of this contract. The current legislation is Spanish.

Monnaber Nou S.A.

Predio de Monnaber S/N

Campanet (Mallorca)

C.I.F. nº A-07656267

Prices.

Prices web www.monnaber.com generally, per ROOM AND NIGHT on a per room basis, unless otherwise indicated. These prices are subject to certain days of minimum stay.

In hotel reservations, the price to be charged to the passenger will, in principle, be that shown at the time of confirmation. However, it is possible that the hotel considers that, from a certain number of reservations and passengers, for the same check-in and check-out date, and whether or not carried out under the same name, the rates no longer apply. of individuals, and it is considered a group reservation. In this case, the hotel reserves the right to apply the price supplement resulting from the difference between the rate for individual and group reservations, and even change the payment conditions, without any liability of any kind for monnaber.com being derived from it.

The price of the reservation only includes the cost points that were confirmed with the email message sent by Hotel Monnaber Nou to confirm the reservation.

The final reservation invoice contains the corresponding VAT, unless this is expressly not included. All other duties or taxes due on the basis of the accommodation will also be charged at the hotel.

The availability and the price for requested special services (e.g. requirement of a cradle or an additional bed etc.) that have not been included in the reservation bill depend on the confirmation by the hotel.

To receive the reservation confirmation, the price must be paid for one night, the amount of which depends on the type of room reserved. This amount is paid as a security deposit. Payment of the amount must be made by credit card or bank transfer.

The remaining amount will be paid by the customer at the end of his stay.

The invoice for the services contracted via the Internet as well as other additional services or consumption made in the hotel will be issued at the hotel and handed over at the end of the stay.

n the event of a cancellation, which has resulted in costs for the customer due to a contractual penalty, the corresponding invoice will be sent to the address that the customer specified at the time of the reservation.

There is the possibility that customers may pay local regional fees at the establishment itself. The amount may vary according to type, category, season and location of the establishment.

Reservation confirmation.

The reservation confirmation will be sent by email to the email address that the customer entered when making the reservation request. The customer must keep and print them out

The room allocated to you may differ from the one in the pictures.

Please note that we cannot guarantee room preferences and extras.

Cancellation.

5.1 Cancellation of individual bookings up to 7 days (unless otherwise stipulated) before the travel date is free of charge.

If the reservation is canceled less than 7 days (unless otherwise stipulated) before the arrival date in the hotel or if the customer does not show up (“no-show”), the customer loses the amount paid, which corresponds to the down payment specified as a reservation guarantee. “No-show” means that the customer does not appear at the hotel on the day on which he should start the reserved stay within the timeframe provided in the previous paragraph “Arrival at the hotel” without the service having been canceled beforehand.

If monnaber.com notifies the cancellation of the reservation due to force majeure, the reservation will be deleted without the customer being entitled to a complaint or compensation, except for the right to a refund of the amount paid. Force majeure is understood to mean circumstances that are beyond the influence of the person who invokes them, that are abnormal and unpredictable and the consequences of which cannot be prevented even if one acts with reasonable care.

The reservation can be canceled free of charge if the cancellation is made 7 days (unless otherwise stipulated) before the date of arrival at the hotel.

The bank charges caused by the cancellation of a reservation are at the expense of the customer.

The request for cancellation is in writing to:

info@monnaber.com

or to the fax number +34 971 877 127,

with the code or details of your reservation.

5.2 Gift vouchers / Gift bookings are allways NON-REFUNDABLE, Personal, Indivisible and non-transferable.

If the booking needs to be canceled or modificated with more than 7 days before the arrival date in the hotel, the customer can choose for another dates upon availability during a maximal period of 1 year to be used from the period estipulated on the voucher or the date of the original booking, paying the diference of the season, paying the difference in price between the original and planned stay dates.

If the reservation is canceled less than 7 days the arrival date in the hotel or if the customer does not show up (“no-show”), the customer loses the amount paid, which corresponds to the down payment specified as a reservation guarantee. “No-show” means that the customer does not appear at the hotel on the day on which he should start the reserved stay within the timeframe provided in the previous paragraph “Arrival at the hotel” without the service having been canceled beforehand.

The bank charges caused by the cancellation or early check out of a reservation are at the expense of the customer.

The request for cancellation is in writing to:

info@monnaber.com

or to the fax number +34 971 877 127,

with the code or details of your reservation.

5.3 Cancellation of individual bookings up to 7 days (unless otherwise stipulated) before the travel date is free of charge.

The reservation can be canceled free of charge if the cancellation is made 7 days (unless otherwise stipulated) before the date of arrival at the hotel.

The bank charges caused by the cancellation of a reservation are at the expense of the customer.

The request for cancellation is in writing to:

info@monnaber.com

or to the fax number +34 971 877 127,

with the code or details of your reservation.

Reservation modifications.

The reservation can be changed up to 2 days before arrival at the hotel in the following ways:

Email: info@monnaber.com

Telephone +34 971 877 716

Fax: +34 971 877 127

The details of your reservation must always be given.

Whether the change can be made depends on the availability of the hotel at the time of the request. As well as the payment of the supplement for the price difference between the original and modified dates.

Accommodation.

Given the current legislation in this regard, which establishes only the existence of single and double rooms allowing a third bed to be enabled in any of the latter, it will always be considered that the use of the third bed is made with the knowledge and consent of the persons. that occupy the room, and thus the room will be reflected as a triple in all the reservation forms provided to the consumer when paying the advance, in the contract and the vouchers and / or documentation of the service that is delivered simultaneously to the signature of the same. Likewise, in the case of double rooms for the use of up to four people, with two beds, when so specified on monnaber.com.

All the reflected characteristics are based on Standard Double Accommodation, and the rest of the accommodations may not be adjusted. Third parties and children sharing a room will usually be accommodated on a sofa bed, or on double beds, or an extra bed. Double rooms may have two separate beds or a single bed valid for two people, subject to hotel availability. Clients should keep in mind that accommodating third and fourth people within the same unit, considerably reduces the free space of the rooms.

In some cases, there is the possibility of enabling cots, which must be requested by customers before the contract is perfected and which, unless expressly mentioned, are not included in the price.

The usual time for entry and exit in hotels is based on the first and last service that the user will use. As a general rule and unless expressly agreed otherwise in the contract, the rooms may be used from 2 pm on the day of arrival and must be vacated before 12 noon on the day of departure. Failure to comply with the departure time may result in the establishment charging the full amount of one night.

If your transportation returns in the afternoon, the hotel will be able to keep your belongings, and you will be able to stay in the hotel’s common facilities until the pick-up time.

Sometimes, depending on how late the arrival time at the hotel is, it is possible that the lunch or dinner service on the day of arrival may not be used, which will not entitle you to a refund.

In the event that the user plans to arrive at the reserved hotel or apartment on dates or times other than those listed, it is necessary, to avoid problems and misinterpretations, to communicate as soon as possible.

In the event that the hotel guest wishes to bring a pet, this must be communicated at the time of the reservation. Since it is generally not permitted and only possible in certain rooms and is subject to an additional charge.

It is assumed that the hotel has provided the accommodation as long as the room is available to the customer on the corresponding night, regardless of whether the time of entry into the room is later than originally planned due to the circumstances of the trip.

The hotel guest is obliged to state the number of people who will occupy the room when making the reservation. Not to forget all children, regardless of their age.

We would like to point out that the hotel administration can legally refuse to accommodate these non-registered persons; in the event of non-registration, there is no right to accommodation.

In some cases there is the possibility of accommodation with extra beds or cots, which must be requested by the hotel guest before arrival. Unless otherwise stated, these are associated with additional costs.

Additional suplement services

If the hotel guest requests additional services (e.g. room with balcony, service food board suplement, etc.) that cannot be finally confirmed by monnaber.com, the hotel guest can decide to leave the requested additional service final or to request it to hold and to wait whether these services can finally be made available.

In the event that the parties have agreed to the prior payment of additional services that ultimately cannot be provided, the amount paid will be reimbursed by the agency immediately after the service has been taken back by the consumer or after returning from the trip, depending on the hotel guest has decided to refuse to provide the requested additional service or to keep the reading.

In the case of detecting a problem or trouble on the Service supplements, either by price, conditions or number of supplements, monnaber.com will inform the client immediately of the new conditions, and the client may withdraw from the supplements, as long as monnaber.com is notified in advance. 24 hours before the completion of the supplement if you wish.

Offers, activities and additional facilities

The offers, services, activities and additional facilities of the hotel may be associated with additional costs, which are published separately.

These services described are changeable (expanded or reduced), solely by the hotel administration without prior communication. The description on monnaber.com is always relevant for this, without any claim to stress.

monnaber.com is not responsible for luggage, utensils, equipment etc. of hotel guests who are accommodated in the hotel / apartments.

Gala events and public holidays

On special public holidays organized by the hotel, the half-board menu is changed accordingly. The standard menu is not available on these days and is non-refundable. The modifications in the menu for public holidays result in an additional charge, which is payable separately and is not included in the standard price.

Service food board Suplements

H.D./A.B.: room with breakfast
M.P. / H.B.: half board. Breakfast and dinner. Of course: entitlement to dinner on the day of arrival and breakfast on the day of departure.

In the Service food board are not included; Cost of drinks and any other extras; unless they are listed in the contract and must be paid by the hotel guest before departure.

In the case of detecting a problem or trouble on the Service food board supplements, either by price, conditions or number of supplements, monnaber.com will inform the client immediately of the new conditions, and the client may withdraw from the supplements, as long as monnaber.com is notified in advance. 24 hours before the completion of the supplement if you wish.

Voluntary changes

In the event that the customer voluntarily requests a change in the contractually agreed services after the start of the stay and / or the trip (e.g. extension of overnight stays, hotel change, meals, etc.), the prices for other services may no longer be possible correspond to the prices published on monnaber.com, which were guaranteed at the time of the contract.

ID, visas and documents for personal identification

All hotel guests without exception, including children, are required to be able to present a valid identification document upon check-in. In the event of non-presentation, the hotel can refuse accommodation for legal reasons.

Holidays

On public holidays in the individual municipalities, cities or regions; religious, cultural or sporting events; and / or acts of God; there may be roadblocks and / or delays in starting to the hotel. In these cases, if your transport company does not bring you and your luggage to the hotel and does not offer a replacement, monnaber.com is not responsible or responsible for transporting your luggage and you to the destination.

Theft

monnaber.com is not responsible for the losses suffered by customers as a result of criminal offenses while traveling or staying at their destination. They are also informed that they must immediately inform the administrative or police authorities of the location of the crime they have suffered.

Lost property

monnaber.com is not responsible for personal objects that have been forgotten on site. Contact the hotel directly for information about any lost property. The return of lost and found items is exclusively at the expense of the hotel guest. The shipment and billing are carried out by shipping companies, payment is made directly to the shipping company using the hotel guest’s credit card.

Discounts

The hotel guest who is requesting a discount for a baby, child or regular guest is responsible for providing documentation showing that they meet the requirements for the entire stay or trip to benefit from the discount on all of them services included. If at any time it is determined that a hotel guest with a discount applied does not meet the required requirements, the additional payment will be required.

Special offers are only valid during the period specified by monnaber.com in the advertising, or if no advertising exists, as long as they can actually be contracted by the customers.

Credit cards

The hotel will request your credit card information upon check-in. These are stored as backup. In the case of departure Without check-out at the front desk, the hotel will charge on this card the remaining cost of the reservation.

Early departures

In case of early departure; If the hotel guest leaves the hotel before the end date of the service specified in the reservation, you must inform the hotel of the new departure date 48 hours. If the hotel guest does not provide any information to the hotel, a refund is not possible. Refund is always subject to the terms of the original reservation.

General duties

Customer obligations

Payments of the price for the services under contract, whereby the submission of a complaint or complaint does not release the customer from this obligation.

Compliance with the rules of the hotel, the services of which the customer uses.

Compliance with the rules of conduct regarding hygiene, behavior and good manners towards the rest of the users, the staff as well as the facilities and furniture of the hotel

Caring for the environment.

Obligations of the service provider

Provision for the customer of the number and type of rooms with the corresponding availability, as specified in the reservation.

If the service provider does not meet his obligation to provide the reserved rooms for reasons beyond the customer’s control, he is obliged to provide accommodation in a hotel of the same or a higher official category and with the same characteristics. Price differences, costs for the transport of customers and other costs that the non-provision of the contractually agreed services may entail for the customer are at the expense of the service provider.

Ensuring the quality of services, in accordance with the official category. The service provider is responsible for all complaints that may be submitted as a result of proven defects in his services.

Provision of a complaint register for the customer.

Additional information

The photos and maps reproduced on monnaber.com are only intended to provide customers with further information and instructions, but are not exact examples of the service or the product. If any type of change occurs in the facilities, this cannot be considered misleading advertising by monnaber.com or the facility.

Data protection regulations

According to the Data Protection Act 15/1999 (Ley Organica de Protección de Datos de carácter staff), we inform you that the data collected on this site will be included in a file for Monnaber Nou S.A. based in Predio de Monnaber, Campanet (Mallorca) and tax number A-07656267.

The purpose of this data collection is to confirm and process the reservation made by the user and to personally inform about advertising, product offers and services.

You can exercise your right of access, rectification, deletion or objection by sending an email to info@monnaber.com or by post to the address given above.

If you enter third-party personal information on the form on the website, you must have their permission before entering and notify them of the points above.

The data provided on this website will not be communicated or transferred to third parties.

monnaber.com guarantees the confidential treatment of personal data and the use of security measures provided for in the Spanish Data Protection Act in the form of technical and human resources.

Monnabe Nou, S.A. can pass on the data available to it to the responsible public authorities, provided that this is done within the framework of the legal regulations and there is a previous official application.

Information’s due to Covid-19

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).